Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and RocketSavvy IT&T Incorporated ("RocketSavvy," "Company," "we," "us," or "our") regarding your use of our digital transformation services, websites, and platforms.

2. Services Overview

RocketSavvy provides comprehensive digital transformation services including but not limited to:

• Bespoke application development and enterprise system integration
• Custom CRM, ERP, and integrated platform solutions
• Website and mobile application development with SEO optimization
• Secure server hosting, VoIP systems, and communication networks
• Machine learning algorithms, predictive analytics, and AI automation
• Data-driven marketing campaigns and conversion optimization
• Digital infrastructure consulting and implementation

3. Service Agreements and Payment Terms

3.1 Service Models

RocketSavvy offers services under the following models:

• Commission-Based Partnership: Ongoing revenue sharing arrangement
• Contract Services: Fixed-term project agreements
• One-Time Projects: Single deliverable engagements
• Split Payment Projects: Milestone-based payment structure for large implementations

3.2 Payment Terms

3.3 Billing and Invoicing

• All invoices are issued from our Canadian headquarters
• Payment terms are Net 30 unless otherwise specified
• Late payments may incur interest charges at 1.5% per month
• All fees are exclusive of applicable taxes unless stated otherwise

4. Client Responsibilities and Obligations

4.1 Information and Access

• Provide accurate, complete, and timely information required for service delivery
• Grant necessary access to systems, platforms, and data as required
• Designate authorized representatives for project communication
• Respond to requests for feedback and approvals within agreed timeframes

4.2 Compliance and Legal

• Ensure all provided content and data complies with applicable laws
• Maintain necessary licenses for software and platforms we integrate
• Comply with industry-specific regulations relevant to your business
• Notify RocketSavvy of any legal or regulatory changes affecting services

5. Intellectual Property Rights

5.1 Client-Owned IP

Clients retain ownership of:

• Pre-existing intellectual property and proprietary information
• Business data, content, and materials provided to RocketSavvy
• Custom developments specifically created for the client (upon full payment)

5.2 RocketSavvy-Owned IP

RocketSavvy retains ownership of:

• Proprietary methodologies, frameworks, and development tools
• General knowledge, techniques, and experience gained during projects
• Platform technologies and infrastructure solutions
• Marketing strategies and optimization techniques

5.3 Shared IP

For certain collaborative developments, intellectual property rights may be shared as specified in individual project agreements.

6. Confidentiality and Data Protection

6.1 Confidential Information

Both parties agree to maintain confidentiality of:

• Proprietary business information and trade secrets
• Technical specifications and system architectures
• Financial information and business strategies
• Customer data and personal information

6.2 Data Processing

7. Service Level Agreements and Performance

7.1 Service Standards

• 99.9% uptime for hosted services and platforms
• 24/7 monitoring for critical system infrastructure
• Response times as specified in individual service agreements
• Regular security updates and maintenance procedures

7.2 Performance Metrics

Service performance is measured against agreed KPIs including:

• System availability and response times
• Project delivery milestones and timelines
• Quality assurance benchmarks
• Customer satisfaction metrics

8. Warranties and Disclaimers

8.1 Limited Warranties

RocketSavvy provides limited warranties as required by applicable law, including:

• Services will be performed with reasonable skill and care
• Deliverables will substantially conform to agreed specifications
• We will remedy material defects within reasonable timeframes

9. Limitation of Liability

9.1 Liability Limits

RocketSavvy's total liability for any claims arising from or related to these Terms or our services shall not exceed:

• For ongoing services: Six months of fees paid or payable
• For one-time projects: The total project fee
• In no event shall liability exceed CAD $100,000

9.2 Excluded Damages

10. Indemnification

10.1 Client Indemnification

Client agrees to indemnify RocketSavvy against claims arising from:

• Client's breach of these Terms or applicable laws
• Content, data, or materials provided by Client
• Client's use of services in violation of agreements
• Third-party claims related to Client's business operations

10.2 RocketSavvy Indemnification

RocketSavvy will indemnify Client against claims that our services infringe third-party intellectual property rights, subject to Client's prompt notification and cooperation.

11. Termination

11.1 Termination Rights

Either party may terminate services:

• For convenience with 30 days written notice
• Immediately for material breach that remains uncured after 15 days notice
• Immediately if the other party becomes insolvent or files for bankruptcy

11.2 Effect of Termination

• Client remains liable for all fees accrued up to termination date
• RocketSavvy will provide reasonable transition assistance
• Confidentiality obligations survive termination
• Data return or destruction as specified in data processing agreements

12. Dispute Resolution

12.1 Jurisdiction

12.2 Alternative Dispute Resolution

Before pursuing litigation, parties agree to attempt resolution through:

• Direct negotiation between authorized representatives
• Mediation by a mutually agreed mediator
• Binding arbitration if mediation fails

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from acts beyond reasonable control, including natural disasters, government actions, war, terrorism, pandemics, or internet service failures. The affected party must promptly notify the other party and use reasonable efforts to mitigate the impact.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any executed service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.

14.2 Amendment and Modification

These Terms may only be modified by written agreement signed by both parties, except that RocketSavvy may update these Terms with 30 days notice for material changes.

14.3 Severability

If any provision of these Terms is found unenforceable, the remainder shall remain in full force and effect.

14.4 Assignment

Clients may not assign their rights or obligations without RocketSavvy's prior written consent. RocketSavvy may assign its rights and obligations with reasonable notice.

15. Contact Information

For questions about these Terms and Conditions, please contact us: